A modern twist on women's classic fashion and accessories.
Premium-quality clothing and accessories with a classic flair.
Original silk apparel for women's and men's year-round comfort.
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Shop Fashion Values for Women, Men and Home.
Style, Comfort and Value!
Timeless women's apparel and shoes in famous and exclusive brands.
Quality women's apparel, shoes and accessories at unbeatable value.
Stylish, affordable women's fashion, footwear and accessories serving sizes 14 to 28.
Creative inspiration for the home.
Products that make life easier: problem-solvers for in and around the home.
Helpful products for a full, independent life at any age.
Comfort. Safety. Independence
  • Orchard Brands
  • Appleseeds
  • TOG Shop
  • WinterSilks
  • Norm Thompson
  • Sahalie
  • Outlet
  • Orchard Brands
  • Blair
  • Haband
  • Old Pueblo Traders
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A modern twist on women's classic fashion and accessories.
Beauty, wellness and beyond . . . helping women look and feel great at any age.
Quality women's apparel, shoes and accessories at unbeatable value.
Blair Online Catalog - Fashion Values for Women, Men & Home
Classic womens apparel in Misses, Petites and Women's sizes.
Helpful products for a full, independent life at any age.
Haband Clothing Catalog | Clothing Online for Men & Women
Creative inspiration for the home.
Endless Options for Active Living - Women's & Men's Clothing, Home, Health, Beauty & More
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
Timeless women's apparel and shoes in famous and exclusive brands.
Save big with clearance prices on all of our brands.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Products that make life easier: problem-solvers for in and around the home
Premium-quality clothing and accessories with a classic flair.
Stylish, affordable women's fashion, footwear and accessories serving sizes 14 to 28.
Original silk apparel for women's and men's year-round comfort.
LinenSource | Customer Service

Customer Service

Frequently Asked Questions

We have listed our most frequently asked questions so that you may get a quick, immediate response. Our privacy policy is designed to help you understand how we collect personal information, what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding how it may be used and disclosed.





ORDER INFORMATION



How can I change or cancel my order?

You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-431-2620 or 1-813-882-4605. Please have your order number available.

How can I track my order?

To track your order, visit Order Status page in My Account.

Will I get an order confirmation?

You will receive an email order confirmation from us. Please enter your email address correctly to ensure you receive your order confirmation.

We would suggest adding LinenSource to your address book to be certain you properly receive all notifications.

When will I receive my order?

We ship in stock items within 24 hours of receipt. Allow 4-7 business days for delivery excluding holidays. In addition to our regular delivery, there are several options to choose from:

3-Day Delivery is available for an additional $8.99 per address.
Next Day Delivery is available for an additional $17.99 per address.

Orders placed after 1:30 p.m. EST will be considered next business day.
If an item is not in stock we will notify you when to expect delivery.

What type of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express and Discover as well as our own Credit Card. If you prefer to mail your order in, we accept checks and money orders in addition to all of the major credit cards.

Do I have to pay sales tax?

LinenSource is required by federal law to collect sales tax on merchandise for states where we have retail stores or other physical locations, which include the following:

Arizona
Georgia
Massachusetts
New Jersey
Pennsylvania
West Virginia
Wisconsin

How can I phone/fax/mail an order?

If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week. For faster phone service, call our Order Line at 1-800-546-4554 or fax your completed order form to Fax LinenSource at 1-800-755-7557.

*Calls may be monitored and recorded for quality assurance purposes

Why is .Blair.com added to the LinenSource URL?

LinenSource, Appleseed's, The Tog Shop and WinterSilks are proud to be part of Orchard Brands, a collection of top specialty clothing, footwear, household and health brands for women and men. Other sister brands include Blair, Bedford Fair Lifestyles, Draper's & Damon's, Gold Violin, Haband, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions and Willow Ridge. Together we share a common commitment to uncompromising quality, steadfast value, and the superb customer service you expect and deserve. Our goal is to offer the highest caliber of products to enhance your life and style. In order to best serve you, we've created a single, easy-to-shop website, showcasing three trusted brands, with more joining soon, that we think you'll especially enjoy. One website allows you shop LinenSource, Appleseed's, The Tog Shop and WinterSilks at the same time, with one order checkout that ships your items together saving you time and money. Now it's even easier to find the classic, quality bedding and clothing you love.


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SHIPPING INFORMATION



What are my shipping options?

We ship in-stock items within 24 hours of receipt.

Standard Shipping
Please allow 3-8 business days for delivery, excluding holidays.

Standard Shipping Charges Per Delivery Address
Up to $25.00 $6.99
$25.01-$50.00 $9.99
$50.01-$75.00 $12.99
$75.01-$100.00 $13.99
$100.01-$150.00 $16.99
$150.01-$200.00 $19.99
$200.01+ $21.99


Express Shipping
In addition to our regular delivery, there are several options to choose from:

3-Day Delivery is available for an additional $8.99
Next Day Delivery is available for an additional $17.99.

Orders placed after 1:30 p.m. EST will be considered next business day.

Do you ship to PO Boxes or APO/FPO Boxes?

We ship to PO Boxes within the 48 contiguous states and via standard shipping.

We ship to APO/FPO addresses via standard shipping only.

We ship to AK, HI and US territories for an additional charge of $8.99.

Do you ship to Canada or internationally?

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international shipping page



Shipping to multiple addresses

You may ship items on your order to multiple addresses. In Checkout under Shipping & Gift Options, click on Ship Items to Multiple Addresses. You may select or enter a ship-to-location for each item. Split your order between as many addresses as you need. A separate shipping processing fee will be calculated for each ship to address.

Items shipping from suppliers

Some items on our website are shipped from the manufacturer. These items are labeled as such on the product information page. These items are shipped by standard delivery. These items can only be shipped within the continental United States.

Special handling

Some items on our website require an additional shipping charge. These items are noted as such on the product information page. These products include an additional surcharge due to size and/or weight. Additionally, these products will not ship to PO Boxes, Alaska, Hawaii, APO's/FPO's or internationally.


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RETURNS/EXCHANGES/REFUNDS




How do I return an item?

For complete return information, please see our return policy.

You have two options to make your return.

Option 1 - Use our Returns label - Your most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $9.99.

Package your item(s) and remove or cover the original label.
Affix the pre-paid, pre-addressed label to your package.
No postage required; a charge of $9.99 for the return will be deducted from your return/exchange. Drop your package in the U.S. Mail - at home, or work, in any mailbox, or at the Post Office.

*If you have requested a refund, you will receive the purchase price paid for your items (including sales tax, if applicable) less a $8.99 returns processing fee. If you paid by credit card, your credit will appear on one of your next two billing statements. If you paid by check, you will receive a check within 14 business days.

Option 2 - Return on your own using the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records.

Customer Care
100 Murray Dr.
Warren, PA 16368

Please allow 1-2 billing cycles for credits to process on your credit card.

If you have further questions, call us toll-free at 1-800-546-4554.

What is the Return Label?

The Return Label is a convenient return option. You pay nothing up front. We will deduct $9.99 from your refund. No waiting in line - easy drop-off at any U.S. mail location.

What is your return Policy?

If you're not satisfied, we're not satisfied. Our guarantee means we will gladly arrange a refund or exchange within 90 days of your purchase, whichever you prefer.

How do I return an item I received as a gift?

To make your gift return, please forward your package to:

Appleseed's
Attn: Mrs. Presents
100 Murray Dr.
Warren, PA 16368

Please include the following information when making this return.

  1. Your name, address and phone number.
  2. If you would like a cash refund or if you wish to place an exchange. If the order is an exchange, please include any additional monies, if due.
  3. To make the return, you may use the Return Label included in your package. Simply follow the instructions included and please note there is a $9.99 charge that will be deducted from your return if you decide to use this service. You may choose any shipper to make your return but strongly encourage insuring this package.


In following these instructions, the gift giver will not be made aware of this return.


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ACCOUNT ASSISTANCE




How do I update my address or change my password?

If you have registered with LinenSource, you may update your password and/or email address at any time. Please select My Account to login and select My Information to change my password and email.

If you haven't registered and would like to, click My Account.

How can I stop receiving duplicate catalogs?

Please email us at CustomerService@linensource.com. In you email, please include your Customer Identification number and the Source Code listed on each catalog. We will update your account information to remove the duplicate. We request your patience as you may continue to receive a duplicate catalog for a short time.

How do I unsubscribe from your mailing list?

To unsubscribe from our mailing list, click Unsubscribe.

Forgot your password?

If you have forgotten your password, we will ask you to answer the password recovery question you selected when setting up your account. Upon entering the correct answer, your password will be emailed to you immediately.

Why should I register?

Benefits of Registration
Setting up an account with LinenSource.com will help save you time, and make you shopping experience with us easier.

  • Your information will be automatically entered into the billing screen making check out fast and easy.
  • You will be able to view your last ten orders when you choose Check Order Status
  • You will be able to view your last ten orders when you choose Check Order Status
  • You will receive email notification of your order in addition to special sales/promotions offered to our web customers


Is your website a secured site?

Only when you place an order with LinenSource via our web site, we will collect your name, address, telephone number, E-mail address and credit card information. We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our web site is safe and protected.

Not receiving email confirmations?

If you are not receiving our emails, we suggest confirming your email address in Account History and select My Information. If that is correct, please add Linensource@info-linensource.com to your address book to ensure our emails to you are not being blocked.


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GIFT CERTIFICATES/GIFT SERVICES




What is an E-Gift Card and how long does it take to process?

An E-gift card works just like a gift card but it is sent electronically to an e-mail address. You specify the recipient's e-mail address and we notify them of their gift. E-gift cards are processed and e-mailed to the recipient within a few hours of credit approval. You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card.

What if my E-Gift Card was sent to the wrong e-mail or they were unable to open it?

It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. We are not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient's e-mail address prior to placing your order.

How do I use my Gift Card, E-Gift Card, or Reward certificate?

At checkout, please use the payment option called 'Redeem a Gift Card or Certificate'. Enter the Gift Card or Certificate number. You may apply up to 3 Gift Cards or Certificates to your order. Gift cards can be used for purchases on any of our sister brands, excluding Haband.

Can I replace a lost or stolen gift card or E-gift card?

We cannot be responsible for lost or stolen gift cards or E-gift cards.

What if my order is more/less than the value of my gift card?

If your order total is more than the value of your gift card, enter a credit card number for the balance of the payment. If your order is less than the value of your gift card, the balance will remain on your gift card for future purchases.

How do I check the balance of my gift card?

To check the balance of your gift card, please click here.

How do I know if my E-gift card order was sent to the recipient?

You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card.

What happens if I am returning merchandise purchased with a gift card or E-gift card?

You will receive a credit check sent to the name and address the merchandise was shipped to.


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REWARDS AND PROMOTIONAL DISCOUNTS


  • How do I apply a promotional discount or a reward code?


  • Once you begin the checkout process you will be asked to enter any promotional discount or reward code. Your discount will appear in the Order Summary and each item on your order will be prorated. Offers and discounts cannot be combined and are not valid towards previous purchases.

    For any question not listed or that requires further explanation, please feel free to contact us directly. We will be back in touch with you shortly.


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    PRODUCT INFORMATION AND SIZING




    How do I care for my LinenSource products?

    LinenSource recommends the use of a gentle detergent for fine linen and bedding. If you use bleach, be sure to choose a gentle, non-chlorine bleach to keep your colors fast.

    • -Be sure to check the care label of each item before selecting the water temperature.
    • -Always sort by color, separating whites from colors and pastels from darks.
    • -Wash heavily soiled items separately.
    • -Separate delicate articles from heavy-duty cleaning loads.
    • -Wash terry cloth products separately from sheets or apparel products to prevent linting.
    • -Before you wash, close any zippers (open ones can damage other items), fasten buttons and mend any tears that may become larger in the wash.


    As a general guideline, use the following temperatures for washing:

    Hot: White cottons, colorfast pastels, light prints
    Warm: Bright colors, permanent press, delicates
    Cold: Colors that may bleed or fade

    What is a Snuggle Bed?

    Snuggle BedTM is a LinenSource-exclusive mattress-topper. It adds a layer of comfort to your mattress and conforms to your body to help ensure a better night's rest. Machine-washable and stain-resistant, it not only rejuvenates your mattress but also protects it. Snuggle BedsTM are made of synthetic fiber and offer an alternative to feather mattress-toppers. They help to make a mattress less firm.

    What is Matelasse?

    A favorite of decorators, Matelasse (pronounced "mat-luh-say") is a special double cloth weave that creates a very soft and decorative textured effect. Finished with a scalloped edge or an overlock accent, they become beautiful layering pieces for your bedroom.

    Matelassé is commonly made from 100% cotton but can be found in cotton/polyester blends and chenille well. Designs range from simple, graphic square designs, or fancier floral motifs. Matelasse fabric can be very elegant, but is also favored for its comfortable, casual design that seems to improve with every washing. The textile is a favorite for shabby chic and French provincial décor for nearly every room of the house. Matelasse gives effects such as blistered, puckered, quilted, or wadded depending on the cloth construction used.

    What is a Coverlet?

    A Coverlet is a decorative bedspread (usually quilted). It is usually smaller in width and length than a traditional bedspread. A coverlet drops over the edge of a bed, allowing the bed skirt/dust ruffle to "peek" out from under the coverlet to the floor. A coverlet does not usually cover the pillows on the bed, but usually has matching pillow shams available for the pillows to lay atop the coverlet on a bed.

    What is Jacquard?

    Jacquard [pronounced ja-kard'] is a fabric with an intricately woven pattern. Jacquard is an intricate method of weaving invented by Joseph J. J. Jacquard in the years 1801-1804, in which a headmotion at the top of the loom holds and operates a set of punched cards, according to the motif desired. The perforations in the cards, in connection with the rods and cords, regulate the raising of the stationary warp thread mechanisms. Jacquard knitting is a development of the Jacquard loom and its principles. Jacquard fabrics, simple or elaborate in design, include brocade, brocatelle, damask, neckwear, evening wear, formal attire, some shirtings, tapestries, etc.

    What is Trapunto?

    Trapunto is a centuries-old Italian quilting technique that produces a pattern with a raised, padded relief. This soft, cushiony sculpting adds depth, texture and charm to quilts.

    What is Toile?

    Toile is the name of a fabric that entered the English language around the16th century from a French word meaning "linen cloth" or "canvas" - particularly cloth or canvas for painting on. Toile de Jouy, sometimes abbreviated to simply "toile", is a type of decorating pattern consisting of a usually white or off-white background on which a repeated pattern depicting a fairly complex scene.

    Toiles also often consist of an arrangement of flowers. The pattern portion typically consists of a single color. Toile is most associated with fabrics. Toile de Jouy originated in France in the late 1700s. In the French language, the phrase literally means "cloth from Jouy-en-Josas", a town of north-central France.

    What is thread count?

    Thread count is a measure of the coarseness or fineness of fabric, and is also known as the number of threads per inch or TPI. It is measured by counting the number of threads contained in one square inch of fabric or one square centimeter, including both the length (warp) and width (weft) threads. The thread count is the number of threads counted along two sides (up and across) of the square inch, added together. Thread count is often used as a measure of fabric quality, so that "standard" cotton thread counts are around 150 while good-quality sheets start at 180 and a count of 200 or higher is considered percale. High thread count sheets are soft and long lasting.

    Do beds sold by LinenSource have a warranty?

    The Ultimate Cuddle Bed and the Supreme Cuddle Bed have a 7 year warranty. The Cuddle Bed Plus has a 5 year warranty. For more information about bed warranties, contact LinenSource Customer Service at customerservice@linensource.com or 1-800-434-9812.

    What is a slip cover?

    A slipcover is a removable fabric covering that provides a quick and easy way to re-upholster and extend the life of your furniture. If there's a secret to working an instant change in a room, it's slipcovers.

    What are the dimensions of your products?

    Dimensions vary by item type and thread count. When available, specific sizing information can be found on the sizing tab on the product detail page. If sizing information is not listed and/or if you have additional questions, please feel free to contact customer service at customerservice@linensource.com or call 800-434-9812 (Mon- Sat, 9am ? 11pm EST).

    How do I measure the bed skirt drop?

    A bed skirt's drop is measured from the edge of the top of the box spring to the floor. Standard practice allows 1 inch between the bottom of the bed skirt and the floor. A bed frame is usually 7 1/2 inches off the floor and traditional box springs are about 7 1/2 inches off the floor, making the top of the bed skirt about 15 inches off the floor.

    How do I measure the bedspread drop?

    A bedspread's drop is measure from the edge of the top of the mattress to the floor.


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